Terms of Use & Service – Vietnam Sourcing Team


and conditions

Terms of Service

Last Updated: February 11, 2020


The Terms and Conditions (“Terms”) describe how Vietnam Sourcing Team LLC in Vietnam (“Company,” “we,” and “our”) regulates your use of this website https://www.vietnamsourcingteam.com (the “Website”). Please read the following information carefully to understand our practices regarding your use of the website. The Company may change the Terms at any time. The Company may inform you of the changes to the Terms using the available means of communication. The Company recommends you to check the website frequently to see the actual version of the Terms and their previous versions.

If you represent a legal entity, you certify that you are entitled by such a legal entity to conclude the Terms as the legal entity you represent.

Privacy Policy

Our Privacy Policy is available on a separate page. Our Privacy Policy explains to you how we process information about you. You shall understand that through your use of the website you acknowledge the processing of this information shall be undertaken in accordance with the Privacy Policy.

Your Account

When using the website, you shall be responsible for ensuring the confidentiality of your account, password and other credentials and for secure access to your device. You shall not assign your account to anyone. The Company is not responsible for unauthorized access to your account that results from misappropriation or theft of your account. The Company may refuse or cancel service, terminate your account, and remove or edit content.

The Company does not knowingly collect personal data from persons under the age of 16 (sixteen). If you are under 16 (sixteen) years old, you may not use the website and may not enter into the Terms under any circumstances.


The website allows you to use Services available on the website. You shall not use the services for the illegal aims.

We may, at our sole discretion, set fees for using the website for you. All prices are published separately on relevant pages on the website. We may, at our sole discretion, at any time change any fees.

We may use certified payment systems, which also may have their commissions. Such commissions may be implied on you when you choose a particular payment system. Detailed information about commissions of such payment systems may be found on their websites.

Third Party Services

The website may include links to other websites, applications, and platforms (hereinafter the “Linked Sites“).

The Company does not control the Linked Sites, and shall not be responsible for the content and other materials of the Linked Sites. The Company makes these links available to you for providing the functionality or services on the website.

Prohibited Uses and Intellectual Property

The Company grants you a non-transferable, non-exclusive, revocable license to access and use the website from one device in accordance with the Terms. You shall not use the website for unlawful or prohibited purpose. You may not use the website in a way that may disable, damage, or interfere in the website.

All content present on the website includes text, code, graphics, logos, images, compilation, software used on the website (hereinafter and hereinbefore the “Content“). The Content is the property of the Company or its contractors and protected by intellectual property laws that protect such rights. You agree to use all copyright and other proprietary notices or restrictions contained in the Content and you are prohibited from changing the Content.

You may not publish, transmit, modify, reverse engineer, participate in the transfer, or create and sell derivative works, or in any way use any of the Content. Your enjoyment of the website shall not entitle you to make any illegal and disallowed use of the Content, and in particular you shall not change proprietary rights or notices in the Content. You shall use the Content only for your personal and non-commercial use. The Company does not grant you any licenses to the intellectual property of the Company.

The Company Materials

By posting, uploading, inputting, providing or submitting your Content you are granting the Company to use your Content in connection with the operation of Company’s business including, but not limited to, the rights to transmit, publicly display, distribute, publicly perform, copy, reproduce, and translate your Content; and to publish your name in connection with your Content.

No compensation shall be paid with regard to the use of your Content. The Company shall have no obligation to publish or enjoy any Content you may send us and may remove your Content at any time.

By posting, uploading, inputting, providing or submitting your Content you warrant and represent that you own all of the rights to your Content.

Disclaimer of Certain Liabilities

The information available via the website may include typographical errors or inaccuracies. The Company shall not be liable for these inaccuracies and errors.

The Company makes no representations about the availability, accuracy, reliability, suitability, and timeliness of the Content contained on and services available on the website. To the maximum extent allowed by the applicable law, all such Content and services are provided on the “as is” basis. The Company disclaims all warranties and conditions regarding this Content and services, including warranties and provisions of merchantability, fitness for a certain purpose.

To the maximum extent permitted by the applicable law, in no event shall the Company be liable for any direct, indirect, incidental, consequential, special, punitive damages including, but not limited to, damages for loss of enjoyment, data or profits, in the connection with the enjoyment or execution of the website in the context of the inability or delay to enjoy the website or its services, or for any Content of the website, or otherwise arising out of the enjoyment of the website, based on contract and non-contract liability or other reason.

If the exclusion or limitation of liability for damages, whether consequential or incidental, are prohibited in a particular case, the exclusion or limitation of liability shall not apply to you.


You agree to indemnify, defend and hold harmless the Company, its managers, directors, employees, agents, and third parties, for any costs, losses, expenses (including attorneys’ fees), liabilities regarding or arising out of your enjoyment of or inability to enjoy the website or its services and Company’s services and products, your violation of the Terms or your violation of any rights of third parties, or your violation of the applicable law. The Company may assume the exclusive defense and you shall cooperate with the Company in asserting any available defenses.

Termination and Access Restriction

The Company may terminate your access and account to the website and its related services or any part at any time, without notice, in case of your violation of the Terms.


The governing law of the Terms shall be the substantive laws of the country where the Company is set up, except the conflict of laws rules. You shall not use the website in jurisdictions that do not give effect to all provisions of the Terms.

No joint venture, partnership, employment, or agency relationship shall be implied between you and the Company as a result of the Terms or use of the website.

Nothing in the Terms shall be a derogation of the Company’s right to comply with governmental, court, police, and law enforcement requests or requirements regarding your enjoyment of the website.

If any part of the Terms is determined to be void or unenforceable in accordance with applicable law then the void or unenforceable clauses will be deemed superseded by valid and enforceable clauses shall be similar to the original version of the Terms and other parts and sections of the Terms shall be applicable to you and the Company.

The Terms constitute the entire agreement between you and the Company regarding the enjoyment of the website and the Terms supersede all prior or communications and offers, whether electronic, oral or written, between you and the Company.

The Company and its affiliates shall not be liable for a failure or delay to fulfill its obligations where the failure or delay results from any cause beyond Company’s reasonable control, including technical failures, natural disasters, blockages, embargoes, riots, acts, regulation, legislation, or orders of government, terroristic acts, war, or any other force outside of Company’s control.

In case of controversies, demands, claims, disputes, or causes of action between the Company and you relating to the website or other related issues, or the Terms, you and the Company agree to attempt to resolve such controversies, demands, claims, disputes, or causes of action by good faith negotiation, and in case of failure of such negotiation, exclusively through the courts of the country where the Company is set up.


We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Terms or our practices in relation to your personal data, please contact us through our website. We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority.

Contact Information

We welcome your comments or questions about our Terms. You may contact us through the contact information available on our website.

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free consultation

Tell us what product you are looking for:

  1. Product name
  2. Description (include web links to existing products)
  3. Order size
  4. Destination country


and Vietnam Sourcing Team will find for you the best possible deal.

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Shipping & logistics​​

Air/sea/train, FOB/CIF/DDP our logistics team will find you the best rates, coordinate loading schedules with freight forwarder (ours or yours) draft, verify and collect all shipping documents/certificates and necessary paperwork and deliver the goods as and how you require with clear cost breakdown including customs and clearance. 

Quality Control & QA​​

Our team are here to manage full Product Quality Plan on the factory floor. We monitor the complete purchase order from sampling – production – packaging – shipping and keep you posted every step of the way.

Taking responsibility for the quality of your orders requires us to take a very pro-active approach to identify any potential issues

5 key elements;

1) Pre Production Check (PPC): Before mass production we check; material components, accessories, prototype samples, etc.,

2) Initial Production Check (IPC): First finished products are checked against buyer’s specification and prototype sample, any issues will be corrected immediately.

3) During Production Inspections (DUPRO): Quality of production runs are carried out to verify if there are any discrepancies.

4) Final Random Inspection (FRI): carried out when the total consignment is packed and ready for shipment. 

Random samples inspected in accordance with international inspection standards.

design / style, 












5) Container Loading Supervision: 

Our team will check;

Only inspected goods get loaded

Product quantity 

Proper handling and stuffing 

Container seal

Ensuring that suppliers, sub-suppliers and production workers understand the urgency and timelines associated with Buyer’s production schedule is essential. We work closely with factory management to ensure that proper priority is placed on Buyer’s products.

Our experience at foreseeing and dealing with issues during production in a timely manner is key for ensuring correct actions can be undertaking to avoid interruptions in supply chain and additional costs.

We will be your boots on the ground for the complete process to ensure there are no nasty surprises.


Products that are inspected at the end of production process have a very, very high possibility of failure. We provide a solid QA (quality assurance – defect prevention) and QC (quality control – defect identification) process for FREE!

Our solid quality planing & control processes avoid potential additional costs of;

  • Unforeseen increase in production time
  • Remanufacturing
  • Rejection after goods received overseas
  • Loss of end customer loyalty due to product defect 


Requesting samples can be difficult at times especially when chasing multiple suppliers, we push for quick local delivery, organise all necessary payments and consolidate 1 shipment from our office.

Sampling that may require – die casting, metal stamping, plastic injection, etc need a high degree of accuracy, our team will assist with the entire process.

We will asses all samples before shipping, checking key areas – appearance, dimensions & performance. As part of our service we will verify with supplier that all aspects will be the same for mass production and confirm the processes they will use. 

Factory verification

There is no substitution for visiting factories and checking them out in person. 

Our team have been trained to look for key indicators of the advantages and potential issues with a supplier. 

What do we look for?   

Production Capacity

We will evaluate the number of staff they have, machinery output, get confirmed daily output figures and speak to production managers for scheduling.

supply chain

We will find out if the provider has a good supply of raw material, if he has a backup and how confident they are to remain consistent.

Technology and equipment

Have they invested in up-to-date Machinery? Are they optimising their output and increasing standards.



How many employees? Are they skilled? What training do they get? What is their managerial efficiency and general quality policy?

Due diligence 

We perform credit and business license checks to avoid fraud as well as confirming any safety/good practice certificates that they might have.


If they agree we will ask for references of other clients.

Company culture

Is the supplier traditional in values? Do they innovate? Do they embrace new technology? Are their workers treated fairly? How willing are they to work with us to develop new items?


Are the production methods environmentally friendly? Do they responsibly manage waste? Are they considerate of greener alternatives?

Factory identification

Effectively finding suppliers in Vietnam requires local knowledge, regional understanding and experienced staff. Let us use our network and sourcing specialists to quickly send out enquiries and evaluate the best suppliers for your product.   


Supplier shortlist based on:

  • price
  • capabilities and previous production experience that match the requirements of your product enquiry
  • quality of the products made,
  • production capacity,
  • man power